If you’re experienced in any of the roles below and base your decisions on data, we want to hear from you.
About the Role
Client Success Manager is the strategic lead and primary point of contact for assigned accounts. This role goes beyond traditional account management, you are responsible for direction, decision-making, and performance alignment across the entire retention ecosystem.
You will translate business goals into actionable retention strategies, ensure KPIs are moving in the right direction, and guide both the client and internal team toward measurable growth. The ideal candidate understands eCommerce deeply, thinks in systems, and makes decisions based on data, not assumptions.
Key Responsibilities
Serve as the primary strategic contact for assigned client accounts
Define and evolve retention strategies aligned with business goals
Set and monitor KPIs tied to repeat purchase rate, LTV, lead to customer rate, etc.
Lead internal account teams and ensure tasks are executed on time
Translate strategy into clear briefs for designers, copywriters, and technical team
Conduct cohort analysis and extract actionable insights from performance data
Use analytics tools (GA4, TripleWhale, Lifetimely, etc.) to evaluate revenue contribution and lifecycle behavior
Lead client calls, performance reviews, and quarterly planning sessions
Identify growth opportunities and areas of underperformance
Ensure cross-channel alignment across Email, SMS, Push, Loyalty, and Direct Mail
Proactively flag risks, bottlenecks, and performance gaps before they escalate
Team Hierarchy
The Client Success Manager works directly with founders, marketing leads, and decision-makers on the client side.
Internally, you lead the account team, coordinating designers, copywriters, and retention specialists, ensuring strategy is properly executed and performance remains aligned with agreed objectives.
You report directly to the Head of Retention / Founder.
Required Qualifications
3+ years of experience in retention marketing or lifecycle strategy
Strong understanding of eCommerce business models and unit economics
Proven experience managing client accounts and leading strategic discussions
Deep knowledge of Email, SMS, and retention-focused marketing systems
Advanced ability to read and interpret cohort analyses and derive strategic conclusions
Strong command of Klaviyo, understanding the platform inside out
Experience working with analytics tools (Google Analytics, Search Console, dashboards)
Strong communication and leadership skills
Ability to manage multiple accounts while maintaining performance quality
About the Role
Tech Specialist is responsible for the technical foundation behind every retention strategy. This role ensures that segmentation, automation, deliverability, and data tracking are implemented correctly and perform reliably at scale.
You are the person who makes sure every message reaches the right audience, every filter works as intended, and every automation runs without friction. You collaborate closely with the Client Success Manager to translate strategy into technically flawless execution.
Key Responsibilities
Team Hierarchy
The Tech Specialist works alongside the Client Success Manager on assigned accounts, focusing on technical execution and performance stability.
You collaborate closely with designers and copywriters to ensure campaigns are correctly implemented, while also coordinating with client-side technical or analytics teams when integration support is required.
You report directly to the Client Success Manager.
Required Qualifications
2+ years of hands-on experience with marketing automation platforms
Strong technical knowledge of Klaviyo and related integrations
Deep understanding of segmentation logic, event tracking, and customer properties
Experience with deliverability best practices (SPF, DKIM, DMARC, domain setup)
Ability to configure complex automation workflows and conditional logic
Experience with analytics and attribution setup
Strong troubleshooting skills and attention to detail
Comfort working with APIs, integrations, and CMS/eCommerce platforms (Shopify, WooCommerce, etc.)
Structured, methodical approach to execution
About the Role
Graphic Designer is responsible for translating retention strategy into high-performing visual communication. This is not a role for someone who needs step-by-step instructions, we’re looking for a designer who can take a brief and turn it into creative solutions that align with the client’s brand and capture the attention of the end subscriber.
You must understand brand guidelines deeply, make independent creative decisions, and design assets that perform across different devices and email environments. Attention, clarity, and conversion matter as much as aesthetics.
Key Responsibilities
Design email campaigns, lifecycle flows, and forms aligned with client brand books
Create visually compelling layouts that drive engagement and clicks
Develop GIFs, motion elements, and dynamic visual assets
Optimize designs for Desktop & Mobile responsiveness
Ensure compatibility across Dark & Light Modes
Prepare and compress assets for performance optimization before upload
Maintain visual consistency across Email, SMS, Push, and other channels
Collaborate with copywriters and Client Success Managers to refine creative direction
Continuously improve visual performance based on engagement data
Team Hierarchy
The Graphic Designer works closely with the Client Success Manager and Tech Specialist on assigned accounts.
You collaborate daily with copywriters to ensure alignment between message and visuals, while receiving strategic direction from the Client Success Manager.
You report directly to the Client Success Manager.
Required Qualifications
2+ years of experience designing for email marketing
Strong portfolio demonstrating brand-aligned, performance-driven work
Mastery of design tools (Figma, Adobe Suite, or equivalent)
Ability to create and optimize animated GIFs and lightweight motion assets
Deep understanding of responsive email design principles
Knowledge of dark mode optimization and cross-client rendering differences
Experience implementing assets in platforms like Klaviyo
Strong understanding of visual hierarchy and conversion-focused design
Ability to interpret briefs independently and propose creative solutions
Strong attention to detail and brand consistency
About the Role
Retention Copywriter is responsible for turning strategy into persuasive communication that drives action. This role goes beyond writing, it requires deep audience research, behavioral understanding, and the ability to adjust tone based on market context.
You must understand how different audiences think, what triggers their decisions, when emotion drives action, and when logic needs to lead. Every message should reflect real customer psychology, not generic marketing language.
Key Responsibilities
Conduct audience and market research before writing campaigns or flows
Analyze customer behavior and decision patterns across segments
Write high-performing email campaigns, lifecycle flows, and forms
Adapt tone of voice based on brand positioning and audience profile
Balance emotional and rational angles depending on product and context
Develop messaging for launches, restocks, and retention sequences
Collaborate with designers to align copy and visual hierarchy
Continuously refine messaging based on performance data
Ensure consistency across Email, SMS, Push, and other channels
Team Hierarchy
The Retention Copywriter works closely with the Client Success Manager and Graphic Designer on assigned accounts.
You receive strategic direction from the Client Success Manager, translate it into messaging frameworks, and collaborate with the Tech Specialist to ensure proper implementation.
You report directly to the Client Success Manager.
Required Qualifications
2+ years of experience in email marketing or direct response copywriting
Strong ability to conduct audience and market research
Deep understanding of buyer psychology and decision-making triggers
Experience writing for eCommerce brands across different niches
Ability to shift between emotional and analytical messaging approaches
Strong grasp of segmentation and lifecycle communication
Experience working with Klaviyo or similar platforms
High attention to clarity, structure, and conversion intent
Strong collaboration and feedback skills
About the Role
Marketing Assistant supports the day-to-day stability of client accounts and internal workflows. This role ensures that nothing slips through the cracks, from task coordination to client communication follow-ups.
You are closely involved in every account, understand ongoing initiatives, and are ready to step in when the Client Success Manager is focused elsewhere. Organization, clarity, and proactive thinking are essential.
Key Responsibilities
Support Client Success Managers in account coordination and execution
Participate in client calls and document action points
Organize tasks and timelines across internal teams
Track deliverables and ensure deadlines are met
Maintain visibility over active campaigns, flows, and ongoing initiatives
Assist in performance reporting preparation
Coordinate internal communication between design, copy, and tech teams
Ensure documentation and account notes are consistently updated
Step in to support account operations when needed
Team Hierarchy
The Marketing Assistant works directly alongside the Client Success Manager and supports the broader retention team.
You collaborate daily with designers, copywriters, and tech specialists, ensuring operational clarity and task alignment across accounts.
You report directly to the Client Success Manager.
Required Qualifications
1+ year of experience in marketing, eCommerce, or agency environment
Strong organizational and time management skills
Ability to manage multiple projects simultaneously
Comfortable participating in client calls and taking structured notes
Basic understanding of email marketing and retention concepts
Familiarity with project management tools - Notion primarily.
Strong communication and coordination skills
Proactive mindset and ability to anticipate next steps
Detail-oriented and process-driven
We are a retention-focused eCommerce agency working with ambitious brands that value structure, clarity, and measurable growth. Our work sits at the intersection of strategy, execution, and long-term thinking rather than short-term wins. We build systems that scale, teams that take ownership, and outcomes that can be clearly measured.
Every decision we make is backed by data, testing, and clearly defined KPIs rather than opinions or assumptions. We prioritize what moves retention metrics forward and cut anything that doesn’t justify its impact. If something can’t be measured, tested, or improved, it doesn’t become part of our process.
Work is structured, remote-first, and focused on ownership rather than constant supervision or meetings. Expectations are clear, feedback is direct, and performance is evaluated through results, not activity. We value consistency, reliability, and the ability to execute without being micromanaged.
You can expect clear communication, defined processes, and realistic expectations from day one. We invest in people who take responsibility for their role and want to improve their craft over time. In return, we offer trust, autonomy, and the space to do meaningful work without unnecessary pressure.
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